Frequently asked questions & fabric knowledge

Mutsaers Textiles is a B2B fabric wholesaler. This means that we only supply our fabrics to companies. Unfortunately, we are not able to provide this service to private individuals. You can therefore only register with a valid VAT number or commercial registration number. Click on “register” in the top right corner and fill in your details for approval.

Are you unable to log in to our webshop or do you get an error message? Please contact sebastiaan@mutsaerstextiles.nl.

In “My account” you can view the most important details of your webshop account at a glance, namely:

• Order history
• The 50 most recently ordered fabrics
• Quick re-order
• Account information

Unfortunately, we do not have the facility to display a live status of your order online. Please contact us by calling +31 (0)13 535 10 25 or by sending an e-mail to info@mutsaerstextiles.nl. Our order status “order received” only indicates that we have processed the order administratively.

If you have forgotten your password, click on “log in” and then on “forgot password”. You can then enter your e-mail address. We will send all information needed to change your password to this e-mail address.

You can change all your details in the “My account” overview. Is it not possible to make your changes there? Please contact us via our chat or send an e-mail to sebastiaan@mutsaerstextiles.nl.

Would you like to have your order delivered once to another address? That is possible. You can specify a different delivery address when completing your order. Would you like to change your current delivery address because you have moved, for example? Change this in your account on the website or give the change by e-mail to sebastiaan@mutsaerstextiles.nl.

You can request free sample cards for all our products, excluding sale products. A sample card contains all colours of the relevant article. You can order a sample card by mentioning the correct article number in the comments of your order or by sending an e-mail to samples@mutsaerstextiles.nl. Please mention your shipping address, customer number and the desired article numbers.

The photos in our webshop are a true representation of our products. Unfortunately, colour and/or structure deviations cannot be avoided. Even the screen settings of your PC, tablet or phone can cause the colour and/or structure to vary. If you are not sure about the quality, structure or colour, you can always order a sample.

You are free to use the images from our webshop for your own purposes.

You can also visit the Mutsaers Textiles shop-showroom. You can drop in without an appointment from Monday to Friday, from 09:00 to 17:30.

If one of our fabrics is Oeko-Tex certified, this is indicated by a label in the product photo and in the article description. If you would like to receive one of the certificates, please contact info@mutsaerstextiles.nl.

Product class 1: products for babies. This class has the strictest requirements and limit values.
Product class 2: products that come into contact with the skin, such as blouses, shirts, underwear and mattresses.
Product class 3: products with no or minimal skin contact, such as jackets, vests and belts.
Product class 4: decorative articles and furnishing products, such as tablecloths, curtains and upholstery fabrics.

When you have registered and logged in, you can place an order. We will gladly take you through the ordering process.

You can have your own designs and colours produced at Mutsaers Textiles. For more information, please contact sales@mutsaerstextiles.nl.

You can only see our prices when you are logged in. In addition, we also apply a volume discount: when you purchase 15 metres or more, you receive a discount.

We always try to state the availability of our fabrics as accurately as possible in our webshop. If a fabric is out of stock, we indicate a date under the product image when we expect to be able to deliver it again.

We have a minimum order quantity of 10 metres per article-colour.

The quantity of your order may vary. We naturally try to deliver as accurately as possible.

When you have placed an order online, you will receive a confirmation. Please note that this is not an invoice. We will process your order as soon as possible after you have placed it. As soon as your fabrics have been collected, you will receive an invoice from us with the final shipping costs stated on it.

Generally speaking, the first order is a pro forma order. This means that you will first receive a pro forma invoice that you have to pay, after which we will ship the fabrics immediately. If there are no arrears, you have 30 days from the invoice date to pay your invoice.

With us, you can choose between a manual bank transfer or secure payment methods. We currently offer the following methods:

• iDEAL
• Bank transfer
• SOFORT Banking
• Bancontact
• eps
• Giropay

When you receive your invoice, you will be given the opportunity to choose and pay with one of the payment methods. The details for a manual bank transfer are also included. Always state your invoice number.

We ship our orders within Europe mainly with DPD. Based on the order, we consider whether we send your order via DPD or deliver it with another transporter in boxes on pallets in order to keep the shipping costs as low as possible. For international shipments we mainly work with DHL, FedEx and UPS.

The amounts apply to one parcel weighing up to and including 31 kg. Below you will find an overview of the shipping costs per country:

• Austria: €15,50
• Belgium: €10,99
• Bosnia and Herzegovina: €29,99
• Bulgaria: €29,99
• Croatia: €29,99
• Czech Republic: €23,99
• Denmark: €17,50
• Estonia: €29,99
• Finland: €22,99
• France: €14,99
• Germany: €9,99
• Greece: €29,99
• Hungary: €31,99
• Ireland: €22,99
• Iceland: €56,99
• Italy: €18,99
• Latvia: €29,99
• Liechtenstein: €18,99
• Lithuania: €29,99
• Luxembourg: €11,99
• Monaco: €26,99
• Netherlands: €9,99
• Norway: €19,99
• Poland: €21,99
• Portugal: €23,99
• Romania: €29,99
• Serbia: €29,99
• Slovenia: €29,99
• Slovakia: €29,99
• Spain: €23,50
• Sweden: €19,99
• Switzerland: €15,50
• United Kingdom: €14,99

To give you a better insight and to fill your parcel as efficiently as possible, we have listed the approximate quantity that fits into one parcel. Depending on the combinations and volume of the different qualities, this remains an estimate:

• Jersey: ± 80 metres
• French Terry: ± 50 metres
• Waffle: ± 50 metres
• Poplin: ± 130 metres
• Cuff fabrics: ± 120 metres
• Heavy terry: ± 30 metres
• Bamboo terry: ± 40 metres
• Sweat fabrics: ± 50 metres
• Wool: ± 30 metres

It is possible that we cannot always send all requested items of an order as a whole, for example because one of the items is not in stock at the time of ordering. Therefore, please pay close attention to our “Expected” labels, which indicate that an article is temporarily out of stock. Sometimes this can overlap at the time of ordering. Your item will then be placed in backorder and we will send it as soon as the fabric is available again. We always try to inform you about this. For a partial delivery we also charge shipping costs.

To report complaints and to return fabric(s), please send an e-mail to credit@mutsaerstextiles.nl. The complaint will be resolved as soon as possible. If it is an actual return, you will receive a return form which must be added to your return shipment. It depends on the circumstances who is responsible for the shipping costs.

As soon as we have processed your return, you will receive a credit note. You will then receive a credit on your account which will be offset against any outstanding items. If you have already paid and would like a refund, please contact credit@mutsaerstextiles.nl.

Jersey, also known as tricot, is a knitted fabric. Tricot refers to the knitting technique and not to one specific fibre. Jersey is comfortable, stretchy and suitable for many garments, such as T-shirts, dresses, baby clothing, children’s clothing and comfortable fashion collections.

French Terry is also known as summer sweat fabric. It is a soft knitted fabric with typical loops on the inside. This fabric sits between jersey and sweat fabric, making it ideal for comfortable clothing such as sweatpants, jumpers, cardigans, children’s clothing and casual collections.

Muslin, also known as double gauze, is a cotton fabric that absorbs water very well. It is breathable, skin-friendly and widely used for baby items, children’s clothing, women’s clothing, muslin cloths and light summer collections.

Rib jersey is a tricot fabric with a recognisable rib structure. Its elasticity provides excellent wearing comfort. Rib jersey is used for T-shirts, tops, baby clothing, sweaters, cuffs and comfortable basics.

Waffle cotton, waffle cloth or waffle pique is a cotton fabric with a woven waffle structure. This structure gives the fabric a recognisable texture and it is widely used for baby items, accessories, bath textiles and comfortable products.

Poplin cotton is a finely woven fabric with a smooth appearance. Poplin is similar to cotton, but it is more finely woven and therefore feels smoother and lighter. The fabric is widely used for shirts, blouses, dresses, children’s clothing and bedding.

Sweat fabric, also known as jogging fabric, is a knitted fabric just like jersey, but thicker and heavier. Sweat fabric is produced in a similar way to French Terry, but the reverse side is brushed. As a result, the fabric feels soft and retains heat well. Sweat fabric is widely used for hoodies, jogging suits, sweaters and warm casual clothing.

Linen is an airy natural fabric made from the fibres of the flax plant. Linen is strong, tear-resistant and often becomes softer with use. The fabric is popular for clothing, dresses, blouses, tablecloths and other summer or natural applications.

Viscose jersey is a knitted fabric made from viscose fibres, often combined with elastane. The fabric is light, supple and soft on the skin. Viscose jersey is widely used for T-shirts, dresses, baby clothing and comfortable women’s fashion.

Teddy, also known as borg, is a type of faux fur. The fabric is recognisable by its short, curly hairs and feels very soft, supple and warm. Teddy is widely used for blankets, baby accessories, coats, linings and soft cuddly products.

Softshell is a fabric that is wind and water resistant. The outside is water-repellent and the inside is often soft and comfortable thanks to a fleece-like layer. Softshell is widely used for outdoor clothing, jackets and functional garments.

Punta di Milano is a comfortable double-knit stretch fabric with a smooth, refined texture. Thanks to its firmness, shape retention and stretch, this fabric is suitable for trousers, dresses, skirts, blazers and smart comfortable clothing.

Corduroy, rib fabric or rib velvet is a woven fabric with ribs along the length of the fabric. The fabric is strong and is widely used for trousers, blouses, jackets and children’s clothing.

Jersey is usually thinner, more supple and lighter than French Terry. Jersey is often used for T-shirts, dresses and baby clothing. French Terry is usually heavier and firmer and is widely used for sweaters, cardigans, hoodies and jogging clothing.

French Terry has loops on the inside and is usually unbrushed. Sweat fabric is produced in a similar way, but the reverse side is brushed. This makes sweat fabric softer and warmer. French Terry is suitable for lighter sweaters and cardigans, while sweat fabric is popular for hoodies, jogging suits and warm casual clothing.

Jersey is a smooth, supple knitted fabric. Rib jersey is also knitted, but has a clear rib structure and often more stretch. Jersey is widely used for T-shirts and dresses, while rib jersey is popular for fitted clothing, tops, baby clothing, cuffs and comfortable basics.

Muslin or double gauze is soft, airy and highly absorbent. Waffle fabric has a recognisable woven waffle structure. Muslin is widely used for muslin cloths, baby clothing and airy garments. Waffle fabric is often used for baby items, bath textiles, accessories and products where structure is important.

Woven fabrics are made by interlacing threads crosswise. As a result, they are often more shape-retaining and less stretchy. Knitted fabrics, such as jersey, rib jersey, French Terry and sweat fabric, are made with loops. This usually makes them more stretchy and comfortable for clothing that needs to move with the body.

Linen is a natural fabric made from flax fibres. It is airy, strong and has a natural appearance. Viscose is made from natural raw materials, but is a man-made fibre. Viscose drapes smoothly and feels soft. Linen is popular for airy clothing and tablecloths, while viscose is often used for flowing dresses, blouses and tops.

Cotton is a fibre, while poplin is a weaving method. Poplin can be made from cotton and is more finely woven than many standard cotton fabrics. This makes poplin feel smoother and lighter. Poplin is widely used for shirts, blouses, dresses and bedding.

For baby clothing, soft, comfortable and skin-friendly fabrics are often used, such as jersey, rib jersey, muslin, soft sweat fabrics, French Terry, terry cloth and minky fleece. For baby textiles, also pay attention to certifications such as Oeko-Tex product class 1 when this is important for your application.

For children’s clothing, comfortable, strong and easy-to-wear fabrics are important. Jersey, French Terry, sweat fabric, rib jersey, muslin, waffle fabric and corduroy are widely used for children’s clothing because they are comfortable to wear and suitable for everyday use.

Jersey is the most commonly used fabric for T-shirts. Thanks to its stretch and wearing comfort, jersey is ideal for basic T-shirts, children’s clothing and casual fashion. Single jersey is suitable for lighter T-shirts, while rib jersey offers more structure and extra stretch.

French Terry, sweat fabric and jogging fabric are often used for sweaters. French Terry is comfortable and slightly lighter, while sweat fabric is warmer due to its brushed inside. These fabrics offer comfort, firmness and enough structure for jumpers, cardigans, hoodies and jogging bottoms.

Sweat fabrics, French Terry and Alpen Sweat are usually used for hoodies. Sweat fabric is warmer because of its brushed inside, French Terry feels slightly lighter and Alpen Sweat has an extra fleece layer on the inside. This makes Alpen Sweat highly suitable for warm winter clothing.

Viscose, viscose jersey, linen, poplin, cotton lawn, muslin and Punta di Milano are often used for dresses. Viscose and viscose jersey drape smoothly, linen feels airy, poplin provides more structure and Punta di Milano is suitable for smart, shape-retaining dresses.

At Mutsaers Textiles, clothing brands, fashion companies, webshops, ateliers and textile professionals can buy fabrics for collections, production and resale. As a B2B fabric wholesaler, we supply fabrics to business customers in the Netherlands and across Europe.

Yes, at Mutsaers Textiles you can buy many fabrics by the roll. This is ideal for clothing brands, manufacturing companies, ateliers and producers who process larger quantities of fabric. For larger purchases, you also benefit from attractive volume discounts. For many articles, a discount already applies from 15 metres. By buying fabrics by the roll, you not only benefit from a lower metre price, but you are also assured of enough fabric from the same production batch for your collection or production.